Terms and Conditions

We thank you for choosing Keva Ayurveda Health Care Pvt. Ltd. (www.kevaayurveda.com) for better health and healthcare products. Whilst we encourage our guests to avail our services during weekdays as our weekends tend to get very busy, we welcome your bookings anytime of your convenience subject to the following terms.

These terms have become necessary to ensure that guests wanting a particular time slot are not disadvantaged by those who have made a booking for that time slot and do not cancel or turn up for their scheduled appointments on time.

Refund and Cancellation Policy

  • customer can cancel the appointment within 1 hour if he/she wish to. And in case of customer request for Refund, it will be processed through same mode within 10 working days.

Privacy Policy

  • For us privacy for our valued customer is very important. We strongly believe that the personal information of our customers should not be shared with the third party without the prior consent or request from the customer. Privacy is the right of an individual and at Keva Ayurveda Healthcare Pvt. Ltd. the information of the customer such as contact no., email, addresses etc is used only for the internal purpose and not for sale. Your contact information is stored in our database and is only used to contact you during the course of your stay with us for sharing the status of your room bookings with us and then after for announcement of our latest deals and news etc. We at Keva Ayurveda Healthcare Pvt. Ltd. condemn the unauthorized reach and misuse and/or disclosure of the personal information of the customer and we have strict guidelines and high security features to prevent the same. Any changes in our ‘Privacy Policy’ will be posted here on the website.
    SECURE ONLINE PAYMENTS
    The visitor on our website please take a note that your name, email address and other personal information submitted on our website may be stored with us and may also appear on the website. Like other platforms our server log files also receives general information such as IP address of the visitor, cookie etc. For the financial transactions by credit card Keva Ayurveda Healthcare Pvt. Ltd. uses a 3rd party secure payment gateway provided by “PayU” and the credit card details are ‘not stored’ with Keva Ayurveda Healthcare Pvt. Ltd., instead the information is securely stored and encrypted with Visa/MasterCard.
    Smart Cookies
    We use 'Cookies' to keep track of your current shopping session to personalize your experience and so that you may retrieve your shopping cart at any time. 'Cookies' are tiny text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer.

Be on Time

  • Please arrive at least ten minutes before your scheduled appointment time in order to ensure a full Ayurveda therapy session. Regretfully, late arrival will result in reduced treatment time but full charges will apply.

Bathing

  • To maximise the benefits of Rejuvenative therapies, bathing is not recommended immediately thereafter. We recommend that you plan to take bath 1 or more hours after the the therapy.